Nearly 35 million tax returns are STILL unprocessed and just 3% of phone calls are being answered as Americans try for months to get through to a human on the other end
- The National Taxpayer Advocate submits two annual reports to Congress
- The most recent report found a ‘perfect storm’ at the IRS
- The pandemic combined with increased demands on it, and a reduced budget
- As of May, 35 million returns had still not been processed, the NTA reported
- Millions of people are still waiting for a tax refund, averaging $2,800
- Phone calls were rarely answered by a human being, adding to the frustration
- Biden is planning to increase the budget of the IRS to deal with the challenges